Frequently Asked Questions
Everything you need to know about shopping with ALDO Saudi Arabia
What are the shipping options available in Saudi Arabia?
We offer standard home delivery across all major cities in KSA, including Riyadh, Jeddah, and Dammam. Delivery typically takes 3-5 business days.
What is your return policy for footwear and accessories?
You can return unused items in their original packaging within 14 days of purchase. Please note that for hygiene reasons, earrings and insoles cannot be returned.
Can I pay for my order using Cash on Delivery (COD)?
Yes, we support Cash on Delivery for orders within Saudi Arabia. Alternatively, you can pay securely using Mada, Visa, Mastercard, or Apple Pay.
How do I ensure I am ordering the correct shoe size?
We provide a comprehensive size guide on every product page. Our sizes are listed in EU format, with conversions to US and UK standards to help you find the perfect fit.
Does ALDO Saudi Arabia offer a Click & Collect service?
Currently, we focus on direct-to-door delivery to provide the most convenient experience, but you can visit any of our physical stores across the Kingdom for in-person exchanges.
Are the products sold online the same as those in physical stores?
Yes, our online store features the same authentic, high-quality collections found in our retail branches, including exclusive online-only drops.